The participant/participant’s representative agrees to:

• Inform Made To Help Pty ltd about how they wish therapy services to be delivered to meet the participant’s needs.
• Made To Help Pty Ltd is a voluntary service, and we need participants to have open lines of communication with staff and have a willingness to improve their life overall.
• Communicate with Made to Help Pty ltd in a respectful, and courteous way.
• We value honesty and open communication.
• Participants need to respond to their Support Coordinator in a timely manner.
• To be open to ideas or suggestions for improvements about your ongoing needs or life choices.
• Made To Help Pty Ltd has the right to cease Support Coordination agreement if you act outwardly to self-sabotage or abuse the supports or services in place for you.
• Pay the invoices issued by the Service Provider in connection with the services provided.
• Work with Made To Help Pty Ltd to ensure that the services provided meet the Client’s needs.
• Talk to Made To Help Pty Ltd about any problems with the services being provided so they can improve it.
• Do not ask staff to act in illegal or unethical ways.
• Tell Made To Help Pty Ltd if there is a change to the NDIS plan that is the basis for this agreement.
• Let Made To Help Pty ltd know if any contact details set out in this agreement change and address all grievances or concerns to the service provider.
• Do not ask Made To Help Pty Ltd for their personal phone numbers or to have contact with them outside of designated service times.
• Made To Help Pty Ltd are not an emergency service, and do not take text messages or calls outside of 9am to 5pm (Monday to Friday).
• Made To Help Pty ltd need two weeks’ notice to end the Support Coordination agreement.
• Made To Help Ltd a minimum of 48 hours’ notice if the participant cannot make a scheduled appointment; and if the notice is not provided by then, the provider’s cancellation policy will apply.
• Made To Help Pty ltd needs to know immediately if the participant’s NDIS plan is suspended OR replaced by a new NDIS Plan or the participant stops being a participant within NDIS.