PRIVACY POLICY
Welcome to Made To Help.
We are committed to protecting the privacy of our participants involved with the National Disability Insurance Scheme (NDIS) and to handling personal information in a responsible manner in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant state legislation.
Collection of Personal Information
We collect personal information that is necessary for us to provide you with our NDIS services. This may include your name, contact details, date of birth, NDIS number, health information, and any other information relevant to providing you with disability support services.
Use and Disclosure of Personal Information
Your personal information will be used solely for the purpose of providing you with our services, including:
– Assessing your NDIS eligibility and service needs;
– Planning and delivering personalized support services;
– Communicating with you about your service plans and any changes;
– Billing and administrative purposes;
We will not disclose your personal information to third parties without your consent, except where disclosure is required by law, including where required to the police, or to the Disability Services Commissioner, or to comply with compulsory notices from courts of law, tribunals or government agencies.
Data Security
We take reasonable steps to ensure the security of your personal information from unauthorized access, modification, or disclosure. Our measures include electronic and physical security measures.
In the event of unauthorised access, unauthorised disclosure or loss of your personal information, we will investigate and may notify you and the Office of the Australian Information Commissioner in accordance with the Privacy Act.
We take reasonable steps to make sure that external organisations will protect the privacy of your personal information, in accordance with this Privacy Policy.
We will not sell your personal information.
Our technology infrastructure primarily uses cloud infrastructure or servers located within Australia, but we may on occasion use a platform or service located offshore. Apart from this, we do not typically transfer personal information offshore. By providing your personal information to us or using our services and supports, you are taken to have consented to this transfer.
You can ask us to withdraw or amend your prior consent at any time. Simply contact us.
Correction Information
We take steps as are reasonable in the circumstances to correct personal information we hold. If any changes to your personal information are required, please let us know by contacting us.
You can ask us for access to the personal information that we hold about you at any time. Simply contact us.
We will not typically charge you for access to your personal information.
Generally (but subject to Australian law), we will provide you with access to your personal information within a reasonable time and in the manner requested by you. However, there may be some circumstances when this is not possible, including where:
- we no longer hold or use the information;
- providing access would have an unreasonable impact on the privacy of others;
- the request is frivolous or vexatious;
- providing access would be unlawful; or
- for any other permitted reason set out in the Privacy Act 1988 (Cth).
If we do not provide you with access to all of your personal information, we will tell you the reason why we have not done so.
Cookies
Like many websites, Made To Help’s websites may use cookies for various reasons, including to recognise a computer which has previously visited our websites and customise our websites according to previous preferences and site behaviour.
You can choose if and how a cookie will be accepted by configuring your preferences and options in your web browser. For example, you can set your browser to notify you when you receive a cookie or to reject cookies. However, if you decide not to accept cookies, then you may not be able to gain access to all the content and functionality of Made To Help’s websites.
How we handle email and ‘contact us’ messages
We may keep the content of any email, or “Contact us” or other electronic message or form, that we receive. The message content may be monitored by our service providers or staff for purposes including trouble shooting, compliance, auditing and maintenance, or where email abuse is suspected. Personal information will be handled in accordance with this Privacy Policy.
Complaints
If you have a complaint about how we have handled your personal information, please contact us. We will respond to your complaint within a reasonable time.
Changes to This Privacy Policy
We may update this privacy policy from time to time. The latest version will be posted on our website.
Contact Us
For any queries or concerns regarding our privacy policy or your personal information, please contact us at:
PO Box 865
Macleod West VIC 3085