What to Tell Your Support Coordinator – A Local Guide for NDIS Participants in Melbourne and Regional Victoria
Whether you’re based in Sunbury, Dandenong or suburbs like Craigieburn, Wonthaggi or Werribee, getting the most out of your NDIS Support Coordination starts with clear and honest communication. Your Support Coordinator can only assist effectively if they have a full picture of your needs, preferences and goals.
Be Clear About Your Goals
Your goals are the foundation of your NDIS plan. Whether you want to learn new skills, join a local activity, build independence or find part-time work, your Support Coordinator needs to know. Participants across Melbourne and regional Victoria often report better results when they clearly communicate their personal goals from the start.
Talk About Your Daily Routine
Explaining your everyday routine helps your coordinator understand where support is most needed. If you find mornings challenging or need extra help getting to appointments, say so. If you live in regional areas like Mildura or Shepparton, transport or service access may also be a key factor in how your plan is implemented.
Mention Cultural or Language Preferences
Victoria is home to a diverse NDIS community. If you prefer a female support worker, speak a language other than English, or need support that respects your cultural background, let your coordinator know. This can help them find the right providers near you, whether you're in Broadmeadows or Warragul.
Share Past Experiences
Have you had a good or bad experience with a previous provider? Sharing this helps your coordinator avoid repeating mistakes and focus on what works. Let them know what type of services or personalities you respond to best.
Keep Them Informed of Life Changes
Minor or major life changes—such as your SIL provider cancelling or withdrawing supports, experiences of domestic violence or significant living changes, your family or main carer being unable to continue their role, or the introduction of a new diagnosis—can greatly impact your support needs. It’s important to inform your support coordinator about these changes so they can adjust your plan accordingly and liaise with the NDIA on your behalf.
Set Expectations for Communication
Let your coordinator know how and when you prefer to communicate. Some participants prefer phone calls, others prefer email or text. Establishing this early helps avoid missed messages or confusion later.
Choose Someone You Trust
A good Support Coordinator will guide you, but also respect your right to make choices. If you feel uncomfortable or unheard, speak up. It’s okay to request a change and choose an NDIS provider near you who better understands your needs.
Made to Help offers local NDIS Support Coordination across Melbourne and regional Victoria, with experience working in communities like Gladstone Park, Broadmeadows and Warragul. If you’re looking for a support coordinator near you who listens, respects your preferences and helps you reach your goals, get in touch with our team today.