Why Compliance Matters—and Data Shows It’s Make-or-Break for NDIS Providers

Here’s a polished blog post draft for the MTH website that incorporates the NDS data, highlights the importance of doing great work, and stresses compliance with audit obligations. It’s written in a professional but accessible style to suit participants, contractors, and industry readers.

Why Doing a Great Job—and Meeting All Obligations—Matters for NDIS Providers

Staying in business as an NDIS provider isn’t easy. The disability sector is under more pressure than ever, and good intentions alone are not enough. Providers must balance two equally important responsibilities:

Delivering high-quality services that change lives.
Meeting all audit and compliance obligations required to maintain NDIS registration.

At Made To Help (MTH), we believe in doing both. Here’s why it matters, and what the latest data tells us about the challenges our sector is facing.

The Reality: Half of Providers Are Struggling to Survive

According to the National Disability Services (NDS) State of the Disability Sector Report 2023:

34% of providers recorded a financial loss in 2022–23 – the worst result since records began.
Another 18% only broke even, meaning over half of providers (52%) were not sustainable.
82% of providers had to turn away requests because they simply couldn’t meet demand.
78% reported moderate to extreme difficulty recruiting disability support workers.

The 2024 follow-up report showed conditions worsening:

50% of providers reported a loss in 2023–24.
21% are actively considering exiting disability services.
80% said they may not be able to keep delivering NDIS services at current prices.
88% reported that operating conditions have worsened, not improved.

Sources: NDS 2023 Report, NDS 2024 Report

What This Means for Providers

These numbers make one thing clear: the disability sector is in a precarious position. To remain sustainable, providers must not only deliver excellent services but also:

Pass audits with confidence – every report, plan, and assessment is essential evidence that services are being delivered safely and ethically.
Protect NDIS registration – without compliance, providers risk losing the ability to operate.
Build trust with participants – proper documentation demonstrates professionalism, accountability, and long-term reliability.
Future-proof the business – when reforms and pricing changes come, the providers who are compliant and resilient will be best positioned to benefit.

Why MTH Emphasises Both Care and Compliance

At Made To Help, we set high standards for both the quality of our work and the way it is recorded. Every email, report, support plan, emergency plan, and risk assessment is part of the bigger picture: ensuring participants are safe, NDIS rules are met, and our registration remains secure.

We remind our workers and contractors: doing the work is only half the job—documenting it properly is the other half. This protects not just MTH as a business, but also the people we support.

Final Word

With half of all NDIS providers now losing money and one in five considering leaving the sector, the importance of compliance cannot be overstated. The providers who survive will be those who:

Deliver high-quality, person-centred services.
Meet every audit and registration requirement.
Demonstrate accountability and professionalism at every step.

At MTH, we are committed to being one of those providers. Because for us, compliance isn’t a box-ticking exercise—it’s the foundation for sustainable services, participant trust, and a stronger future for the disability sector.